Delivery Information

Online purchases

By submitting your order you are offering to buy the goods and to allow us to use your personal details for the purposes of supplying goods (including passing your details onto shippers and/or other subcontractors). We will not use your personal information or other details for any other purposes.

All prices on this web site are correct at time of publishing (errors and omissions exempt). We reserve the right to alter prices at any time without notice. Products may vary from representative images. Subject to availability. We will send you an email confirmation that we have received your order.

Your product(s) order will be sent by recorded delivery (three‐five working day delivery) at a cost of £3.95 Per order for UK Mainland.

All our prices are inclusive of VAT at the current rate.

Free delivery on beauty product orders totalling £75 Or more

We endeavour to despatch orders placed before 2pm within 48 hours. There may be some instances, Christmas and Bank Holidays, where this is not always possible.

We accept no responsibility for the length of delivery time or non-delivery of the orders once good are despatched. Delivery times are reliant on Royal Mail.

On occasion when we are unable to fulfil your order request due to lack of available stock. We will notify you, to give you the option to allow us to back order your product(s) or cancel your transaction.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on our website are accurate at the time of publishing.

Images of the products shown on this website are for illustrative purposes only. Sometimes suppliers may change packaging, product design and product colours.

Damage in transit

By signing the delivery note to accept receipt of your order. It is your responsibility to check the product(s) before signing for your order.

If there is any obvious cosmetic damage to your goods at the time of delivery, then you agree to note these on the delivery paperwork or refuse the delivery.
If any obvious cosmetic damage has been noted on your proof of delivery this will not affect your statutory rights.
We cannot accept liability for goods damaged after delivery, although this does not affect your legal rights or rights to return goods to us in accordance with the returns policies.

Returns/ Refunds

You can return products, where they are faulty, within seven working days [not including weekends or bank holidays] after the day on which you received the goods.

You must notify us when requesting to return your product via email springbeautyroom@btconnect.com.

We will make your refund within 30 days from receipt of your returned items.
We will refund the cost of goods excluding our shipping costs.
We are unable to refund or exchange products which have been opened, where the seal is broken, or the goods have been used.
Our returns policy complies with your rights under Distance Selling Regulations.
To cancel your order, you must advise us in writing, by letter or email. If sending a letter, please use registered post, to prove posting and to track its progress.
If returning goods please enclose your name, address and order number so we know who has returned the item.

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